Shop Help Desk

By ordering on the website DBPHAIR, you agree to comply with our terms and conditions as follows:

Delivery:
*Please allocate adequate time when placing your order.
Standard Processing Time: 10 days, followed by next-day recorded delivery.
Sale Period Processing Time: 14 days, followed by next-day recorded delivery.
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International Orders:
DHL delivery: 5–7 business days at an additional cost of £30.00.
Disclaimer: DBPHAIRLTD holds no responsibility for additional custom charges in destination countries.

Refund policy:

No refunds, exchanges only:
1. Must be reported within 48 hours of receiving the item.
2. Bundle/Laces must not be worn and must be in their original packing and original state.

Shipping fees/exchanges:

The customer must cover all return fees. The client is responsible for the item until we’ve received it. Please use a tracking number service with a signature by the recipient. We will not take any responsibility for lost items during exchanges.

Complaints:

Any complaints should be made via email sales@dbphair.com.